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Many reviewers complain about not being able to get a refund after the 60-day money-back guarantee period and other billing problems. It has had 142 complaints over the past three years on BBB with 96 complaints occuring in the past year. This rating is based on 204 customer reviews. On BBB, ZenBusiness has a 3.98 out of five-star rating. Users praise the company for excellent customer service and prompt problem resolutions. This provider’s spokesperson is Mark Cuban and it has an Excellent Trustpilot rating of 4.6, based on over 12,200 reviews. As part of this initiative, it offered over $300,000 in small business grants in 2020. This means it uses its profits to give back to various underserved companies. Offering business formation services, registered agent services and other business support, the company stands out for being a Public Benefit Corporation. Previously, Buhrdorf was the founding CTO of HomeAway, a trip-planning platform. Its co-founder and CEO Ross Buhrdorf is the visionary behind the brand and a tech startup veteran. ZenBusiness is an Austin-based company that was founded in 2015 by co-founders Ross Buhrdorf, Shanaz Hemmati and Ryan Pitylak. In addition, the website is easy-to-use and there are multiple customer support options to make ZenBusiness accessible, including phone, email and live chat support even on the weekends.

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ZenBusiness also doesn’t offer same-day document delivery, a feature some competitors offer with basic registered agent services.ĭespite these missing features, on-the-go users may find ZenBusiness’ high customer ratings, money-back guarantee and free business formation services worthwhile. Some registered agent providers offer free registered agent services for one year with business formation plans, such as Incfile.

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ZenBusiness’ business formation services cost $0 plus state fees, but registered agent services cost $199 per year. But for business owners who value technology and accessibility, ZenBusiness could be a strong option. Unfortunately, its app ratings are low, with a 2.6 star rating in the Apple Store and a 3.6 rating in the Google Play store.

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Unlike most other registered agent services providers, ZenBusiness has an iOS and Android app. Incfile, for example, offers a 24-hour cancellation policy but you must pay a $30 cancellation fee. While many competitors offer a 24-hour to 30-day money-back guarantee, they are not as long as ZenBusiness’s and sometimes come with cancellation fees. And, even after this refund period, you can cancel your service without cancellation fees. ZenBusiness uniquely offers a 60-day money-back guarantee. With a 4.5 out of five star rating on TrustPilot, the company also has high customer satisfaction. ZenBusiness offers a range of business solutions online, including registered agent, business formation, business funding, EIN procurement and annual report filing services.

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